The Legal Stuff

Disclaimer:

Information provided by Bliss 4 Life is not intended as medical advice and should not be used for medical diagnosis or treatment. Information given to you on this site, or in any session obtained on this site, is not intended to create any physician-patient relationship, nor should it be considered a replacement for consultation with a healthcare professional. If you have questions or concerns about your health, please contact your healthcare provider.  Energy Healing promotes harmony and balance within, relieving stress and supporting the body’s natural ability to heal. Energy healing is widely recognized as a valuable and effective complement to conventional medical care.

All sessions are strictly confidential. Your personal information will be kept safe and never shared with anyone outside of this company.

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Privacy Policy

Bliss 4 Life Ltd is committed to protecting the public's personal information when they are accessing our services. We want our services to be safe for our audience. This Privacy Policy relates to our use of any personal information you provide to us through the Bliss 4 Life Ltd website.

Confidentiality and Information Sharing Policy, Procedures and Guidelines

1. Purpose and Scope

Much of the work that Bliss 4 Life Ltd carries out involves gaining information about individuals and organisations. The purpose of this policy is to clarify for our customers, employees, volunteers, students or secondees, the concern that Bliss 4 Life Ltd has to ensure that information we receive or use, is treated with appropriate care.

We recognise that whilst it is of benefit to some individuals and organisations to share data with colleagues or partner organisations, personal and sensitive information, including the results of Disclosure and Barring Service checks, will remain confidential. In some circumstances information gained may not be identified as confidential and judgement will need to be exercised about how that information is used by staff, Directors and volunteers.

Bliss 4 Life Ltd recognises its responsibility under the Data Protection Act 1998.

2. Procedure and Responsibilities

It is the responsibility of every individual at Bliss 4 Life Ltd to ensure that customers' all personal information remains confidential and is treated appropriately and sensitively as set out in these procedures.

2.1 Requesting information

When requesting information Bliss 4 Life Ltd, its individual employees or volunteers, will ensure that the information requested is of direct relevance to the service that we provide. General information available in the public domain can be requested or used from any reliable source

Written permission will be obtained where it is necessary to act on behalf of an individual.

Personal information or sensitive information (e.g. personal details, information relating to health, finance, disability or race) will be processed according to the principles of data protection. That is:

1. Obtained and processed fairly

2. Held for a specified purpose

3. Adequate, relevant and up to date

4. Not kept longer than necessary

5. Stored information will be kept secure and protected

6. General non confidential information about organisations is stored for unlimited access to all Bliss 4 Life Ltd employees.

7. General non confidential information about individuals is stored for use by Bliss 4 Life Ltd staff where necessary for their role.

8. Bliss 4 Life Ltd will request permission from individuals or the organisation they represent to hold information not in the public domain.

9. Personal or sensitive details or information about volunteers and others will be held in lockable filing cabinets or in password protected files.

10. Information on databases will be reviewed and updated regularly. Confidential information will only be carried on visits when essential and will be handled carefully and discreetly. Volunteers holding personal information about customers will ensure that details which can identify those individuals (e.g. name with address, copies of referral forms, enter and view visit logs) remain confidential.

11. Employees’ personnel information will be kept in a lockable filing cabinet. Their line manager and the Senior Management Team will have access to these files. Employees will be allowed to see their file following a written request giving 14 days’ notice.

12. Volunteer personnel information will be stored and accessed in the same manner as that of employees.

13. Information about individuals or organisations which is held in written files or on computer must comply with the Data Protection Act. Requests for access to records must be made in writing giving 14 days’ notice. Only information obtained fairly will be processed.

2.2 Sharing information

1. Only the minimum information needed will be requested or disclosed.

2. Information will only be shared with partner agencies or organisations where it is clearly identified how information will be used or disclosed.

3. Messages will be taken and processed in a discreet manner using email where possible for security purposes.

4. Personal information will only be shared with the consent of the subject except in the instance where childen or vulnerable adults are at risk.

5. Depersonalised information will be provided for monitoring performance management, quality auditing or accounting purposes.

6. Employees and volunteers may discuss sensitive personal information about customers with their relevant line manager, as part of their supervision process.

7. Employees and volunteers may share information about customers with other employees and volunteers at support meetings as part of the peer supervision process. This must be done in a sensitive manner and employees and volunteers should take care not to reveal the identity of the individual concerned.

2.3 Disposing of information

Bliss 4 Life Ltd complies fully with the Disclosure and Barring Service Code of Practice regarding the correct handling, use, storage, retention and disposal of Disclosures and Disclosure Information.

Records not required for audit purposes will be disposed of after five years. Manual records will be reviewed on an annual basis to ensure it is relevant and up to date. Sensitive information will be shredded, other information disposed of.

All staff will have an annual request to delete unwanted files and out of date information.

Email information is automatically deleted at least monthly.

Information held on regularly used databases will be updated as changes are identified. All other databases will be updated at least every two years.

HR and Personnel information will be destroyed after five years.

Data and information stored on memory sticks and other portable storage devices will be regularly reviewed and deleted when deemed necessary.

2.4 Duty to Disclose Information

There is a legal duty to disclose some information including:

1. Concerns regarding child protection and vulnerable adult protection will be reported to the relevant Social Services Department.

2. Drug trafficking, money laundering, acts of terrorism or treason will be disclosed to the Police.

3. The belief that an illegal act has taken place, or that a person is at risk of harming themselves or others will be reported to the appropriate authorities. In all cases information about the incident will be recorded by Bliss 4 Life Ltd personnel or by the individual who passed on the information on an appropriate report form.

2.5 Breach of confidentiality

Employees and volunteers who are dissatisfied with the conduct or actions of other colleagues at Bliss 4 Life Ltd should raise this with their Line Manager or Senior Management Team using the Grievance procedure. Employees and volunteers will not discuss their dissatisfaction outside of Bliss 4 Life Ltd.

Accessing unauthorised material or breaching confidentiality is regarded as a serious matter and will result in disciplinary action up to, and including dismissal.

Ex-employees breaching confidentiality may face legal action.

3. Monitoring and Evaluation

This policy will be reviewed periodically. Work practices relating to this policy will be reviewed during one to one supervision.

4. Communication

All Bliss 4 Life Ltd customers, staff and volunteers will be made aware of, and have access to, this policy.

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Terms & Conditions

1. Definitions

In this document the following words shall have the following meanings:

1.1 CUSTOMER means any individual, partnership, limited company, charity or organisation that from time to time purchases Services from the Supplier

1.2 SUPPLIER means, Bliss 4 Life Ltd, Kemp House, 160 City Road, London, EC1V 12NX

1.3 PROPOSAL means a statement of work, quotation or other similar document describing the services to be provided by the Supplier

1.4 SERVICES means the services specified in the proposal

1.5 The CONTRACT shall mean instructions, confirmed in writing or electronic format, issued and signed by the customer or an authorised person on behalf of the customer.

1.6 FEES shall mean all charges and expenses that will by invoiced by the Supplier to the customer for the services provided

1.7 TERMS AND CONDITIONS means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by the Supplier.

2. General

• These Terms and Conditions shall apply to all contracts for the supply of Services by the Supplier to the Customer and shall prevail over any other documentation or communication by the Customer

• Any variation to these Terms and conditions shall be inapplicable unless agreed in writing by the Supplier

• Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which the Supplier may be entitled in relation to the Services, by virtue of any statute law or regulation

• Nothing in these Terms and conditions shall affect the customer’s statutory rights as a consumer

3. The Service

3.1 Bliss 4 Life Ltd will not commence work until the customer has accepted these Terms and Conditions as well as the instructions including, but not limited to, a proposed timeline and an estimate of fees which will be set out in an accompanying proposal.

3.2 The Supplier shall not be liable for failure to complete the work within the proposed timeline.

4. Fees

4.1 The fee for the Service is as specified in the service proposal as displayed on the website.

4.2 Fees are based on the Supplier’s current assessment of costs and are subject to amendment subject to clause 11 – Cancellation and Termination

7. Bliss 4 Life Ltd Obligations

• 7.1 The Supplier shall perform the Services with reasonable skills and care and to a reasonable standard in accordance with recognised standards and codes of practice

• 7.2 The Supplier accepts all responsibility to fulfil the service that is within its control, by the agreed timescales and to a satisfactory standard.

• 7.3 The Bliss 4 Life Ltd are committed to the following service standards

  • All information supplied by the supplier to the customer will be impartial

  • The supplier will provide understandable information that will empower an individual to choose the right care choice for them

  • Identified cultural priorities will be respected

  • Individual and diverse needs will be embraced

  • All associates working with the supplier will be vetted and checked for suitability 

  • All Associates working with the supplier will have relevant qualifications, skills and experience and will have completed the suppliers learning and development programme

  • The information supplied by the customer will be confidential. No information will be supplied to a third party without the customer’s expressed permission See clause 8

  • Following each intervention we will seek customer feedback to continually monitor and improve our service

8. Confidentiality & Data Protection

8.1 Information disclosed by the customer will be kept confidential and shared only with relevant staff providing the service as agreed.

8.2 All information retained by the Bliss 4 Life Ltd will be processed strictly in accordance with the provisions of the Data Protection Act 1998 and its successors. Such information shall be held solely for the purposes of fulfilling the contract.

8.3 The Supplier will not transmit any personal data held on behalf of the client except where a) The transfer is a necessary part of the work undertaken to fulfil the contract or b) There is a requirement to do so by operation of the law. For example, if there is a situation where concerns are raised regarding the safety and well-being of the customer, or for the person for whom the service is provided.

9. Complaints And Disputes

9.1 The supplier will always aim to deliver excellence however there may be times when the customer is not happy with the service provided by the supplier.  If there is a dispute about the interpretation or operation of this agreement, then the supplier will make every effort to resolve the dispute when and where it arises, negotiating on the basis of good faith.

10. Cancellations & Termination

10.1 The customer may cancel the Service by notifying the Supplier in writing at the address above giving 14 days’ notice.

10.2 All work undertaken up to receiving cancellation must be paid for within the notice period

10.4 The supplier may, at the customer’s expense, charge any costs relating to the winding up of any work being carried out as part of the contract including, but not limited to, fees, court or tribunal costs or any other reasonable third party liabilities

11. Force Majeure

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

12. Severance

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

13. Governing Law And Jurisdiction

Any disputes or claims arising out of or in connection with these Terms and conditions of Business or the contract shall be governed by and construed in accordance with the law of England.

15. Acceptable Of Terms

By booking an online appointment,  you will be accepting the Terms and Conditions of Business.

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Data Protection Policy Statement

This Data Protection-policy sets out how Bliss 4 Life Ltd uses and protects any information that you give to Bliss 4 Life Ltd when you use this website.

Bliss 4 Life Ltd is committed to ensuring that your data is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Bliss 4 Life Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10 February 2021.

What we collect

We may collect the following information:

• Your name and name of the person

• Contact information including email address

• Date and location of birth

• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a service, in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be held responsible for the data protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this data protection statement. You should exercise caution and look at the data protection and privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Bliss 4 Life Ltd

Kemp House, 160 City Road

London

EC1V 12NX

United Kingdom

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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